Introducing the Newly Redesigned Cytobank Support Portal
January 21, 2012 at 9:43 pm Angela Landrigan Leave a comment
If you’ve clicked the “Support” link at the top of the Cytobank webpage, you may have noticed that our support portal has a new look and some new features.
Search our Knowledge Base
Our new support site has a Knowledge Base filled with articles to augment your Cytobank experience. You’ll find tutorials on our functionalities using real datasets, articles guiding you in both basic and advanced Cytobank usage, and answers to frequently asked questions. You can browse through article sections or conduct a keyword search of the Knowledge Base.
What kind of support can I receive from Cytobank?
We offer a wide range of support for your flow cytometry endeavors:
- One-on-one WebEx-based training to get you started using Cytobank
- Biology consulting support: How to design experiments, what to measure, selecting reagents, how to build figures, how to share datasets from your peer-reviewed publications
- Troubleshooting
- Data security
- Technical support for networks
- Inquiries about getting started with premium functionalities such as SPADE and dose response
Whether you need assistance using Cytobank or would like scientific input relating to experimental design or analysis, our support staff is here to help and will generally respond within 24 hours.
Visit our Chatroom
Another way to get immediate support is to visit our support chat room, generally open from 10am-6pm PST Monday-Friday. The link our chatroom can be found on the new support page.
Get updates on new functionality, protocols, and conferences
Visit our blog to learn about new Cytobank functionality and content related to flow cytometry experiments. Navigate the links at the top of the blog page to gain access to protocols sheets, handouts, and a list of conferences where you can find members of the Cytobank team. We attend many of the international, national, and regional flow cytometry conferences. You can subscribe to receive blog updates by email and subscribe to our Twitter feed on the right-side column of the blog page.
- Angela
Entry filed under: Cytobank. Tags: chatroom, Cytobank support, help, knowledge base, network help, training, troubleshooting, tutorials.
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